How can I arrange repair/refurbishment of my shoes?
Our repair service can be accessed by posting your shoes direct to the factory.
Loake charge £80.00 per pair, inclusive of VAT and incoming & return postage within the UK. This covers re-soling on the original last with new soles and heels, fitting new seat socks. We also re-finish the upper part of the shoes as best possible, if you are in any doubt as to what is required or can be achieved in respect to the uppers please contact us. We expect to complete repairs within 20 working days of receipt, exclusive of any factory holidays.
If you wish to take advantage of the direct service, Please click here to pay for Loake factory repairs online - Please Note UK Customers only - and return the shoes along with the completed repairs form as directed via CollectPlus to us at the Wood Street address.
Alternatively, you may send your shoes to the factory, together with a cheque made payable to "Loake Bros Ltd" as per the instructions on the repairs form.
Although there are normally no issues in repairing Loake shoes, we cannot tell for certain if a repair can be made until the shoes have been examined.
Please note that we will not be able to repair footwear not originally produced by Loake, nor can we repair shoes that have previously been repaired by a third party.
Some types of shoes such as boat shoes cannot be repaired; if in doubt please contact Loake to confirm.
|+44 (0)1536 315900
Please complete the repairs form and return the shoes as directed via CollectPlus to us at the Wood Street address.
Please note we cannot guarantee a pre-Christmas return date for any repairs received at the factory after Friday 25th November
**PLEASE NOTE** We will not be able to return shoes in their original boxes (new boxes will be supplied). We cannot guarantee return of any shoe trees, shoe bags, or additional insoles etc included with your shoes when sent to us.