The Loake family business has been making traditional shoes since 1880. Today, 140 years later, we are incredibly proud that our association with fine handmade footwear and enduring quality lives on and is loved by so many of you. For that, we would like to thank you for your continued support and loyalty.

Our foremost dedication is to our staff and our customers and as the situation around the COVID-19 Coronovirus continues to escalate, it is important to work together to protect all of those around us.

ONLINE ORDERS – UPDATE

We would like to re-assure our customers that while Loake online retail is still open, our warehouse is currently operating with a small team of four people only, to pick and pack any orders. The large warehouse space has allowed for new ‘zones’ to be introduced, allowing staff to comfortably follow the UK Government’s rules on social distancing, as well as maintaining strong sanitisation practises. This also includes not using any communal areas at the same time.

All packages are packed into metal cages before being moved outside for the courier’s arrival at the end of the day. This guarantees that the courier can collect safely, without ever entering our building or meeting with the team. For updated information on how our courier providers are adhering to the new guidelines, please refer to Royal Mail and UPS.

As you know, Loake’s commitment to enduring style and fair pricing means we tend to avoid offers, but in these difficult times we are offering 20% off selected lines, as a thank you for your continued support. We will also continue to honour our free UK delivery and returns policies as standard.

REPAIRS SERVICE SUSPENDED

In order to safeguard our craftsmen and women in the factory, please be aware that we will no longer be accepting any new Repairs Service orders at this time. If you have any questions relating to an ongoing repair, please contact customer.services@loake.co.uk.

When it is safe to do so we look forward to welcoming you back into store. In the meantime, please look after yourself, your loved ones and your community and let’s support each other the best way we can.

We are a family. We Are Loake.